RAID Technology – We use state-of-the-art Hardware RAID to protect all server data against hard drive failures. This technology works by creating a mirror of all data in more than one hard automatically without any delay. That is, all data is written to multiple hard disks simultaneously so that if one of them fails it will be disabled and the system will continue to function as if nothing had happened by using the copy of the data from the other hard disk. The best part is that you do not need to make any change or modification of special code in your wesite / web applications for this technology

RAID systems offer significant advantages over non-RAID systems in terms of both data protection and the ability to maintain up to 100% uptime, as the system continues to work perfectly in case of disk failures. RAID technology also improves the performance of the various services on the server.

When the hard disk fails notification alerts will be sent so that it can be overridden by system administrators. Thus, the system continues to run normally despite disk failures, using the data mirror on the additional hard disk.

Server backups daily and weekly – Important data exists in multiple locations on a server.Our experts have conducted extensive surveys and prepared complex backup scripts that automatically keep copies of all important files and folders securely and at regular intervals so that, in case of failure, we can restore a server in the shortest possible time.

Your own Backup Policy Manager (Applicable only to web hosting packages) – All of our services involve your data. Most of our products have a built-in Backup Manager that provides effective protection, allowing you to set highly flexible backup policies that will protect your critical data. The web-based backup policy manager provides an easy-to-use one-step wizard to define the backup scope, backup frequency and delays

We have pioneered the concept of a Globally distributed Datacenter. Our Datacenter is a globally distributed collection of redundant server infrastructure which hosts all our Products and Services.

Salient features of our Datacenter

• Integrates hundreds of distributed servers seamlessly
• Provides high-availability, redundancy and unmatched reliability

Our Datacenter Details

Power
The total incoming power is a multiple of what is required to run the datacenter. There is an ATS (Automatic Transfer switch) in place to automatically kick in a generator in case of a power failure. The datacenters are also equipped with redundant UPS systems to ensure clean power.

Cooling
Redundant A/C systems, each running at a fraction of their capacity, keep the server rooms cool. The units are alternated so that each one is kept in optimal condition.

Advanced Smoke Detection & Fire Protection Systems
The datacenters are equipped with specialized fire detection and protection systems meant specifically for protecting servers as using ordinary water based systems would cause just as much damage as fire.

White Labeled Architecture
Our Datacenter is a cluster of globally distributed redundant servers of various different operating systems to provide your Customers and Resellers with myriad hosting options. The servers, and IP addresses are white-labeled and cannot be traced back to us. If you are one of our Resellers, then the name servers used for any services hosted on these servers would be your branded Name Servers. So for all practical purposes these clusters of hundreds of servers would appear as YOUR servers to your Customers.

In order to reduce security risks to minimum, a holistic approach to security is required. Our security processes are born out of a clear definition of the threats to our system.

Identification and Authentication – Ensures that any user of the system is who he claims to be and eliminates chances of impersonation

Network Service Protection – Ensures that networking equipment is protected from malicious hacking attempts or attacks that threaten uptime

What separates us however is the fact that our due diligence process also incorporates a measure of proactiveness demonstrated by the datacenter towards security. This is measured by evaluating past practices, customer case studies, and the amount of time the datacenter dedicates towards security research and study.

Protection against Distributed Denial-of-Service (DDoS) Attacks – Denial of Service is currently the top source of financial loss due to cybercrime. The goal of a Denial-of-Service attack is to disrupt your business activities by stopping the operation of your web site, email or web applications. This is achieved by attacking the servers or network that host these services and overloading the key resources such as bandwidth, CPU and memory. The typical motives behind such attacks are extortion, bragging rights, political statements, damaging competition etc. Virtually any organization that connects to the Internet is vulnerable to these attacks. The business impact of large sustained DoS attacks is colossal, as it would lead to lost profits, customer dissatisfaction, productivity loss etc due to inavailability or deterioration of service. A DoS attack in most cases would even land you with the largest bandwidth overage invoice that you have ever seen.

Our Distributed Denial-of-Service protection system provides unrivaled protection against DoS and DDoS attacks on your internet-facing infrastructures i.e. your websites, email and mission critical web applications, by using sophisticated state-of-the-art technology which automatically triggers itself as soon as an attack is launched. The DDoS mitigator’s filtering system blocks almost all fraudulent traffic and ensures that legitimate traffic is allowed up to the largest extent possible. These systems have seamlessly protected several web sites from large service outages caused by simultaneous attacks as large as 300+ Mbps in the past, thus allowing organizations to focus on their Business.

Hardware Standardization- We have standardized on hardware vendors that have a track record of high security standards and quality support. Most of our infrastructure and datacenter partners use equipment from Cisco, Juniper, HP, Dell etc.

Periodic Security Scans – Frequent checks are run using enterprise grade security software to determine if any servers have any known vulnerabilities. The servers are scanned against the most comprehensive and up-to-date databases of known vulnerabilities. This enables us to proactively protect our servers from attacks and ensure business continuity by identifying security holes or vulnerabilities before an attack occurs.

Pre-Upgrade testing processes – Software upgrades are released frequently by various software vendors. while each vendor follows their own testing procedures prior to release of any upgrade, they cannot test inter-operability issues between various software. For instance a new release of a database may be tested by the Database vendor. However the impact of deploying this release on a production system running various other FTP, Mail, Web Server software cannot be directly determined. Our system administration team documents the impact analysis of various software upgrades and if any of them are perceived to have a high-risk, they are first beta-tested in our labs before live deployment.

Each application is broken down into various components such as User Interface, Core API, Backend Database etc. Each layer of abstraction has its own security checks, despite the security checks performed by a higher abstraction layer. All sensitive data is stored in an encrypted format. Our engineering and development practices ensure the highest level of security with regards to all application software

Every employee that has administrator privileges to any of our servers goes through a comprehensive background check. Companies that skip out on this are putting to risk all sensitive and important data belonging to their customers, as no matter how much money is invested into high-end security solutions, one wrong hire – having the right amount of access – can cause greater damage than any external attack.

These and many such questions are regularly verified in an out-of-band process that involves investigation, surveys, ethical hacking attempts, interviews etc. Our audit mechanisms alert us to a kink in our security processes before it is discovered by external users.