Problem connecting to the internet in the help desk

On 07/11 we had a problem of connection to the internet in the call center, this made it impossible to answer through help desk and chat.

This did not affect active services, but activation of new orders during the day was not possible.

Pending requests are already in the activation queue, and this will normally occur during today’s day.

We apologize for any inconvenience caused, chat service is working normally.

Donuts Registry Maintenance

Schedule/description of work

Donuts Registry has scheduled a maintenance on their production environment during which you will not be able to register, renew, transfer, manage or perform Whois look-ups for all TLDs under Donuts Registry.

Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.

Scheduled start time: Monday 20th October 2017 at 9:00 am GMT

Duration: 120 minutes

Scheduled Maintenance on Linux Hosting

Date: September 14, 2017 from 2:00 A.M — 3:00 A.M EST.

Outage Expected: 10-15 minutes.

Reason: Software Changes

Additional Notes:
As continuation of our security hardening practices, we will be officially ending the ability to use plaintext authentication for email services. This change should impact less then 1% of our customer base still utilizing these legacy features. It is recommended to review the following changes to ensure your services will not be impacted.

A detailed breakdown of the changes is as follows:

Incoming e-mail
– Plaintext authentication for POP3 and IMAP will be disabled.
– Connections to the servers on ports 110 and 143 will not be allowed.
Outgoing e-mail
– E-mail clients will be required to connect with SSL or issue the STARTTLS command before being allowed to authenticate.

As a result, please review your mail clients for the following settings, adjusting as required:

Incoming Server: chi-rs36.websitehostserver.net
IMAP Port: 993 or POP3 Port: 995
Outgoing Server: chi-rs36.websitehostserver.net
SMTP Port: 465

NOTE: Authentication is required for IMAP, POP3, and SMTP.

.US Migration To NARWHAL Platform

Schedule/description of work

The .US TLD is scheduled to move to Neustar’s enhanced registry platform, Narwhal.

Services Affected: During the maintenance, you will not be able to register, renew, transfer, manage or perform WHOIS look-ups for .US domain names.

Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.

Scheduled start time: Tuesday 26th September 2017 at 2:00am GMT

Duration: 600 minutes

Uniregistry Maintenance

Schedule/description of work

Uniregistry has scheduled a maintenance on their production environment to upgrade equipment on existing networks.

Services Affected: During the maintenance, you will not be able to register, renew, transfer, manage or perform WHOIS look-ups for all TLD’s under Uniregistry Registry.

Affected TLDs:

tattoo

gift

photo

hosting

auto

christmas

hiphop

audio

help

lol

guitars

link

blackfriday

property

game

diet

pics

juegos

click

mom

car

sexy

cars

flowers

country

Please note that domains which have already been registered and are functional(resolving to destination pages), will continue to function as normal.

Scheduled start time: Saturday 16th September 2017 at 5:00pm GMT

Duration: 240 minutes