Intermittent issues on our Windows Hosting Server

We are facing intermittent issues on our Windows Hosting Server due to which you might face problems while accessing the websites, Plesk Panel, Webmail services hosted on the server.

Errors faced while accessing Plesk panel and website:

503 service unavailable,

Website not accessible.

Our System Administration team is working towards identifying and resolving the issue at the earliest.

Kindly keep an eye on this thread for further updates.

Identified

We have identified a Malware attack on these affected Windows Hosting Server.

Our server admin team along with the Security team is working towards identifying and applying a security patch.

We will request you to kindly watch this thread for further updates.

Updating – We are aware of a situation involving malware on some shared hosting servers and are investigating the situation. The affected websites are currently unavailable.

We apologize for the disruption to your business. We will continue to post new updates on this thread.

Updating – 

Thank you for your patience. 

All affected websites still continue to be unavailable, our teams have been working hard and have engaged third-party experts who are helping us resolve this issue. 

Our highest priority is to restore service as soon as possible. We request you to watch this thread for new updates. 

Updating – As of 16:00 GMT our teams continue to work diligently to restore services. Our senior technology teams along with industry’s leading third-party experts have been engaged to assist us in order to solve this at the earliest.

Restoring affected services and websites is our highest priority. We thank you for your continued patience. We will update this thread as and when we have new updates.

Updating – Our Windows servers have been affected with a RansomWare, which is a virus that encrypts all files on the machine. Our experts are working day and night to re-establish the files and for all online services again, the deadline for this is 72 hours.As we have many infected servers, this process is not fast, but we are working nonstop so everything returns to normal. Please wait for more updates.

Updating – We confirm that a limited number of websites were impacted by ransomware which affected some of our Windows shared servers. To contain the spread and impact of this malware, we isolated the impacted server environment and took a number of servers offline, which caused some customers to be unable to access websites and associated data.We have begun restoring service to impacted customers. Please refer to this post for further status updates. We appreciate your continued patience.

Updating – We have restored service for a number of our customers and continue to work around the clock toward complete restoration. Please continue to monitor this post for further updates. We appreciate your ongoing patience.

Updating – At this time, the majority of the websites impacted have been restored. Thank you for your patience during this process.

Maintenance : Windows Hosting servers

Schedule/description of work

We will be migrating plesk-mssql1 from MSSQL 2012 TO MSSQL 2016. All the databases along with the websites hosting their database on this DB server will be down during the maintenance window.

Registry Maintenance – Verisign

Verisign Registry will be carrying out a routine maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS look-ups for the below mentioned TLDs.

Affected TLDs :

———-

com

net

———-

Please note that domains which have already been registered and are functional (resolving to destination pages) will continue to function as normal.

Scheduled start time
Sunday 22nd July 2018 at 1:00am GMT
Duration
45 minutes

Issue on our Cloud Hosting servers (US)

This issue has been resolved. All services hosted on cloud hosting servers (US) are working fine. You should not face any issues while accessing the websites, cPanel or webmail interfaces.

We will continue monitoring the services for a few more hours to ensure that there are no further issues. You can connect with our support helpdesk if you require any further assistance.

UPDATE:

We are currently facing issues with multiple Cloud Hosting Servers (US). This is affecting the website resolution as well as the webmail functionality. Our senior administrators are currently working

on this to resolve this at the earliest.

Affected Server

  • cs1001.webhostbox.net
  • cs1002.webhostbox.net
  • cs1003.webhostbox.net
  • cs1004.webhostbox.net
  • cs1005.webhostbox.net
  • cs1006.webhostbox.net
  • cs1007.webhostbox.net
  • cs1008.webhostbox.net
  • cs1009.webhostbox.net

Problems logging into Impreza account

At this point our system is undergoing an upgrade, this should take 1-2 hours.

All services and products work normally except the login to the Impreza account.

Go back to this post for more updates.