Edge UOL, a Brazilian company specializing in IT infrastructure services, today announced a partnership with ManageEngine, a division of Zoho Corporation that provides IT management solutions for companies. The collaboration aims to offer solutions for IT service management as well as cybersecurity to meet the needs of each organization. “We offer a fully unified and holistic IT management platform to organizations, enabling them to provide a better and more secure digital experience for users. The partnership with Edge UOL reinforces our mutual objective of improving IT service management and cyber resilience in Brazilian organizations”, says Kishore Kumaar, Country Manager at ManageEngine Brasil.
Edge UOL will play an important role in delivering ManageEngine’s advanced suite of IT management solutions to a broader audience of regional businesses looking to gain control of their IT, regardless of their size or the industry segment in which they operate.
Collaboration is reinforced due to the structured process and the vast experience accumulated by Edge UOL in integration and customization of IT service management (ITSM) tools. The company’s governance team, made up of technical and business experts, ensures the efficient and customized implementation of solutions, as well as ongoing support, managed services and transparent communication with customers.
“With the increase in cyber attacks and the increasing complexity of IT environments, the demand for robust solutions has never been greater. The partnership between ManageEngine and Edge UOL responds to this need, combining our advanced capabilities with Edge UOL’s experience and local infrastructures”, adds Kumaar.
The main differentiator of this partnership in relation to ITSM is the combination of Edge UOL’s expertise in IT management with ManageEngine’s advanced and customizable tool, ServiceDesk Plus. This approach allows us to provide an integrated and personalized solution for each client.
Integration with ManageEngine’s wide range of cybersecurity solutions, especially Endpoint Central, will be offered through Edge UOL’s Patch Management as a Service, covering everything from identity and access management to threat detection and response, ensuring highest safety standards.
Innovation in cybersecurity
“We are excited to join forces with ManageEngine, which shares our commitment to innovation and excellence in ITSM and cybersecurity solutions,” explains Leonardo Schumacher Almeida, head of AI Operations Studio and Cloud Services at Edge UOL. “This partnership will allow us to provide even more effective services to protect our customers against constantly evolving cyber threats.”
In addition, Edge UOL customers will have access to specialized technical support, training and consulting, management and administration services, maximizing the use of ManageEngine tools in their operations.
“Recognizing the unique needs of each client, the two companies will work together to develop customized solutions capable of responding to the specific security challenges of each organization”, concludes Rodrigo Rangel Lobo, COO of Edge UOL.
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