We were facing Login issues with our Business and Enterprise email services.
You might have encountered the error “Connection Error” OR “LGI-0003 Categories=ERROR Message=’Unknown problem:” while opening your account via the webmail interface.
You might also face intermittent Password pop-up issues while accessing your email account via the Email Client i.e. Outlook/Thunderbird, etc.
Update: The error encountered has been identified to be a result of a network failure and our Network team is now working towards the fix.
Update: The Webmail login issue and Password pop-up issue for Email clients has been resolved. We would request you to verify the same on your end.
We shall continue monitoring the server for the next few hours.
Feel free to get back to our support team/helpdesk if you have any questions.
Please watch this thread for further updates.