Intermittent issues on our Windows Hosting Server

We are facing intermittent issues on our Windows Hosting Server due to which you might face problems while accessing the websites, Plesk Panel, Webmail services hosted on the server.

Errors faced while accessing Plesk panel and website:

503 service unavailable,

Website not accessible.

Our System Administration team is working towards identifying and resolving the issue at the earliest.

Kindly keep an eye on this thread for further updates.

Identified

We have identified a Malware attack on these affected Windows Hosting Server.

Our server admin team along with the Security team is working towards identifying and applying a security patch.

We will request you to kindly watch this thread for further updates.

Updating – We are aware of a situation involving malware on some shared hosting servers and are investigating the situation. The affected websites are currently unavailable.

We apologize for the disruption to your business. We will continue to post new updates on this thread.

Updating – 

Thank you for your patience. 

All affected websites still continue to be unavailable, our teams have been working hard and have engaged third-party experts who are helping us resolve this issue. 

Our highest priority is to restore service as soon as possible. We request you to watch this thread for new updates. 

Updating – As of 16:00 GMT our teams continue to work diligently to restore services. Our senior technology teams along with industry’s leading third-party experts have been engaged to assist us in order to solve this at the earliest.

Restoring affected services and websites is our highest priority. We thank you for your continued patience. We will update this thread as and when we have new updates.

Updating – Our Windows servers have been affected with a RansomWare, which is a virus that encrypts all files on the machine. Our experts are working day and night to re-establish the files and for all online services again, the deadline for this is 72 hours.As we have many infected servers, this process is not fast, but we are working nonstop so everything returns to normal. Please wait for more updates.

Updating – We confirm that a limited number of websites were impacted by ransomware which affected some of our Windows shared servers. To contain the spread and impact of this malware, we isolated the impacted server environment and took a number of servers offline, which caused some customers to be unable to access websites and associated data.We have begun restoring service to impacted customers. Please refer to this post for further status updates. We appreciate your continued patience.

Updating – We have restored service for a number of our customers and continue to work around the clock toward complete restoration. Please continue to monitor this post for further updates. We appreciate your ongoing patience.

Updating – At this time, the majority of the websites impacted have been restored. Thank you for your patience during this process.

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